Comments on: Google support gone wrong

By: Bill Stillwell

Bill Stillwell — Mon, 14 Jun 2010 18:01:20 +0000

I am getting an “I’m Sorry” page when I access Google. It includes a Captcha which I have to decode. I have run malware and spybot. I deleted the Internet cookies. Didn’t fix it. How do I remove this condition?

Please Reply to: bsgs2262@bellsouth.net

Thank you,
Bill

By: Sheena Rai

Sheena Rai — Wed, 24 Mar 2010 20:49:20 +0000

Quite Unique That Google Support Gone Wrong. I Am A Web Developer and using Google's services like webmasters, analytics, business solutions, adwords etc. for years and never seen anything like that. Sheena Rai Website DevelopersTechnetto

By: Brian Gottier

Brian Gottier — Sun, 08 Nov 2009 07:24:23 +0000

I didn’t know that Google had support for anything. I know there are forums for help, because I used one when putting a Google map on my website.

By: Cody

Cody — Fri, 30 Oct 2009 21:26:37 +0000

I’ve never tried to contact Google’s support. I just took it if something wasn’t working right, they would just slap a “Beta” sticker on it so you couldn’t complain.

By: Jeff Seager

Jeff Seager — Tue, 27 Oct 2009 17:55:11 +0000

Good observations, Emil. This is my biggest complaint about Microsoft, too. I think it is important to keep existing services working well, and not so important to develop more and more and more.

I am weary of the endless outlandish claims of some new and better product that is going to save the world, or change the world, or rock the world. Give me something that works, and make it work really well, and make it simpler and leaner all the time, and you will keep me as a customer forever.

More is almost never better. Too many features, too many controls, make things difficult for no reason. It’s too bad most developers fail to understand that.

By: Brendan Miller

Brendan Miller — Mon, 26 Oct 2009 17:26:41 +0000

YES, I’ve found it very hard to get support, and pretty much impossible to report bugs with google software.

I guess they have some google groups? A lot of the time I can’t even find group though, and when I do, I tend to find the I don’t get a response in a reasonable time frame.

I think by setting up those groups they are basically trying to get users to provide support for each other, which is kind of stupid, since their software has actual bugs in it that other users can’t fix.

Which brings me to the other issue I’ve found is that a lot of google software is just plain buggy. Google docs is the worst offender here. Every single time I have used google docs, on various browsers, including chrome, I have run into some show stopping bug, like their editor crashing while I’m editing a document, or it just fails to start altogether. Docs seemed like a good idea, but I can’t use something so unreliable…

I use a lot of google services, and some are great, but some of their software just plain *doesn’t work* and should never have been released. For instance, I tried subscribed links when it was released, and it was just plain broken.

By: Emil Stenström

Emil Stenström — Mon, 26 Oct 2009 08:49:54 +0000

@Olaf: To me, it’s more important that old services keep working, than releasing lots of new products. But that’s my own preference.

By: Olaf

Olaf — Sun, 25 Oct 2009 19:02:18 +0000

Google is here in the Netherlands very helpful and most of the time they respond within 24-48 hours (on workdays).

Sure most of the question were about paid services, but Emil do you think thy should provide lots of personal support for free services?
I like to see Google developing great products instead of spending a lot of hours for support. ;)

(You’re right feedburner s___ks since google own this service)

By: Emil Stenström

Emil Stenström — Sun, 25 Oct 2009 09:36:35 +0000

@Jason: Good to know that the Google Docs people are easy to get in contact with. Could it have something to do with that they have paid (enterprise) versions of Docs?

By: Jason

Jason — Sun, 25 Oct 2009 08:51:30 +0000

I have had an issue with Google Docs and I have successfully contacted Google on several occasions and all I can say is that Google staff are extremely polite, helpful and professional. I cannot fault them on their service whether it be via a post or via email!